Terms of Service

Version 1.0 | Effective 21 Nov 2024 | Last Reviewed 11 Apr 2025 | Prepared by Privacy & Compliance Office, AtomLeap.ai

Welcome to AtomLeap.ai ("we", "our", or "us"). These Terms of Service ("Terms") govern your access to and use of our website, platform, applications, tools, and related services (collectively, the "Services").

By accessing or using the Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, you should discontinue use of our Services immediately. These Terms apply to all users, including but not limited to visitors, registered users, clients, partners, and contributors.

• User: Any individual or organization that accesses or uses AtomLeap.ai’s Services.
• Account: A personalized access point provided upon registration with AtomLeap.ai.
• Subscription: A recurring payment plan offering premium or extended service features.
• Third-Party Services: Services, applications, or platforms not owned or operated by AtomLeap.ai.
• Content: All text, images, code, information, and materials uploaded, posted, or transmitted through the platform.

By using AtomLeap.ai, you represent and warrant that you are:

• At least 18 years old or the legal age of majority in your country;
• Capable of entering into legally binding agreements;
• Not restricted by any local, national, or international law from accessing our Services.

You further agree to:

• Use the Services only for lawful purposes;
• Ensure the security and confidentiality of your account credentials;
• Immediately notify us of any unauthorized use of your account or data breach;
• Not engage in any activity that could damage, overburden, or impair the platform.

To access specific features of AtomLeap.ai, you may be required to register and create a user account. During this process, you must provide:

• True, current, and complete information;
• A secure password and valid contact details;
• Business or organization details, where applicable.

AtomLeap.ai reserves the right to:

• Reject, suspend, or terminate any account found violating these Terms;
• Impose limitations on account activity;
• Require re-verification of user credentials in case of suspected misuse.

You are solely responsible for all actions under your account and shall not transfer, sell, or assign your account to another party without our written consent.

AtomLeap.ai grants you a limited, revocable, non-exclusive, non-transferable license to use the Services in accordance with these Terms.

You may not:

• Modify, reverse-engineer, decompile, or disassemble any part of the Services;
• Republish, resell, or exploit any part of the platform or its content;
• Use our platform in violation of any applicable local, national, or international law;
• Use our intellectual property for unauthorized commercial purposes.

All content created by AtomLeap.ai, including design, layout, code, text, and graphics, is the intellectual property of AtomLeap.ai unless otherwise stated.

User-Generated Content:

If you submit, upload, or publish any material:

• You retain ownership of your content;
• You grant AtomLeap.ai a worldwide, royalty-free, irrevocable license to use, display, reproduce, and distribute it in connection with providing the Services;
• You represent that the content does not infringe on any third-party rights.

We reserve the right to remove any content that violates these Terms or applicable laws.

Certain Services or features may require payment. When you subscribe:

• You agree to pay all applicable fees, including taxes and third-party charges;
• You authorize AtomLeap.ai to charge your payment method on a recurring basis until cancellation;
• You understand that all subscriptions renew automatically unless canceled prior to the billing cycle.

Refund Policy:

• We do not issue refunds for unused portions of a subscription unless required by law;
• Free trials or promotional offers are subject to individual terms;
• Disputed charges must be reported within 15 days of the billing date.

AtomLeap.ai strives for 99.9% uptime and uninterrupted service. However, we do not guarantee that the Services will be available at all times. Planned or emergency maintenance may result in temporary service outages.

We may:

• Modify, enhance, or discontinue features without prior notice;
• Provide technical support through email or live chat (standard support hours: Mon–Fri, 10:00 to 18:00 IST);
• Implement updates, bug fixes, and patches to ensure performance and security.

Users must not:

• Use the platform for phishing, spamming, or spreading malware;
• Infringe upon intellectual property rights of others;
• Create automated bots to mine, scrape, or harvest data from our platform;
• Use our Services to transmit or facilitate hateful, discriminatory, or harassing content;
• Misrepresent identity or affiliation with any person or organization.

Violations may result in account suspension or permanent ban.

Our use of your personal data is governed by our Privacy Policy. You acknowledge and agree that:

• We may collect, store, and process your data for legitimate business purposes;
• We comply with laws such as GDPR, CCPA, and DPDPA;
• You have control over your data and can request access, deletion, or corrections at any time.

If you are a business client, you agree to enter into a Data Processing Agreement (DPA) if required by applicable law.

The platform may integrate with tools or services provided by third parties (e.g., Google, Razorpay, Microsoft, Calendly, etc.). AtomLeap.ai is not liable for:

• Availability, reliability, or legality of third-party services;
• Data shared with or processed by such services;
• Breaches or malfunctions arising from third-party tools.

Users are advised to read the terms and policies of these third-party platforms.

You agree not to:

• Disclose any confidential information obtained through the use of the Services;
• Copy or disclose proprietary algorithms, source code, business strategies, or trade secrets.

Confidentiality obligations shall survive the termination of these Terms for a period of five (5) years.

We may terminate or suspend access:

• If you breach these Terms or applicable laws;
• If required by legal or regulatory authorities;
• In cases of fraud, abuse, or system compromise.

Upon termination:

• Your license to use the Services ends immediately;
• Your data may be deleted or archived per our retention policy;
• You remain liable for any outstanding fees or obligations.

AtomLeap.ai makes no guarantees regarding:

• Error-free, uninterrupted service performance;
• Compatibility with all devices or operating systems;
• The accuracy or reliability of content and third-party links.

All services are provided on an "as-is" and "as-available" basis without any express or implied warranties.

To the fullest extent permitted by law, AtomLeap.ai shall not be held liable for:

• Indirect, incidental, special, or consequential damages;
• Loss of data, business interruption, loss of revenue or profits;
• Errors, bugs, or security breaches beyond our control.

Maximum liability shall not exceed the amount paid by the user in the 12 months preceding the claim.

You agree to indemnify and hold harmless AtomLeap.ai and its affiliates from and against all claims, damages, costs, and expenses (including attorneys’ fees) arising from:

• Your use of the Services;
• Your violation of these Terms or applicable laws;
• Content or data you submit or share through our Services.

These Terms shall be governed by the laws of India/Telangana. In case of disputes:

• Parties agree to attempt an amicable resolution first;
• Failing which, claims shall be settled through arbitration or the courts of Hyderabad/Telangana.

AtomLeap.ai reserves the right to amend these Terms at any time. When changes are made:

• We will update the "Effective Date" above;
• Notify users via email or system messages for major changes;
• Continued use of the Services constitutes acceptance of the revised Terms.

• Entire Agreement: These Terms constitute the entire agreement between you and AtomLeap.ai.
• Waiver: Our failure to enforce any provision shall not be deemed a waiver.
• Severability: If any part is held invalid, the remainder will continue in full force.
• Assignment: You may not assign your rights or obligations without our consent.

For questions, disputes, or assistance:

Legal Department

AtomLeap.ai Email: legal@atomleap.ai

This Service Level Agreement ("SLA") outlines the service standards and performance targets for AtomLeap.ai services.

Service Availability: AtomLeap.ai targets 99.9% uptime, calculated monthly, excluding:

• Scheduled maintenance (with at least 48 hours notice);
• Emergency maintenance;
• Force majeure events or third-party outages.

Service Monitoring: Our systems are monitored 24/7 for uptime and performance using automated tools.

Support Availability:

• Support Hours: Monday to Friday, 10:00–18:00 IST
• Channels: Email, Live Chat, Support Ticket System

Support Response Times:

Customer Responsibilities:

• Provide accurate technical information during support requests;
• Report incidents as soon as they occur;
• Ensure internet and hardware dependencies are functioning properly.

Remedies for SLA Violations: If AtomLeap.ai fails to meet uptime commitments for 2+ consecutive months, users may request a one-time service credit up to 10% of the monthly fee (subject to validation).

SLA Exclusions: This SLA does not apply to performance issues:

• Caused by user negligence or misuse;
• Due to customer’s network or internet connectivity;
• Caused by third-party services or integrations.

1. Agreement to Arbitrate: You and AtomLeap.ai (the "Parties") agree that any and all disputes, claims, controversies, or causes of action arising out of or relating to these Terms, including the validity, interpretation, enforcement, performance, or breach thereof (a "Dispute"), shall be exclusively and finally settled through binding arbitration. The Parties voluntarily waive their right to resolve Disputes in court before a judge or jury, except as expressly stated otherwise in this Appendix.

2. Scope of Arbitration: This clause applies to all Disputes, regardless of whether such Dispute is based in contract, tort, statute, fraud, misrepresentation, or any other legal or equitable theory. This includes disputes related to the creation, use, suspension, or termination of your AtomLeap.ai account or use of any associated products or services.

3. Arbitration Institution and Rules: Unless the Parties agree otherwise in writing, the arbitration shall be conducted under the rules of the Indian Council of Arbitration (ICA), American Arbitration Association (AAA), or Singapore International Arbitration Centre (SIAC) (the "Arbitration Rules") then in effect, as modified by this clause.

4. Appointment of Arbitrator: The arbitration shall be conducted by a single arbitrator who is impartial and has at least ten (10) years of experience in adjudicating matters related to commercial law and technology services. The arbitrator shall be selected jointly by the Parties or, failing agreement within 14 days, by the arbitration institution in accordance with the Arbitration Rules.

5. Place and Language of Arbitration: Unless agreed otherwise by the Parties:

• The seat of arbitration shall be Hyderabad and India;
• The language of the proceedings shall be English;
• Hearings may be conducted in person or virtually, at the discretion of the arbitrator and with mutual consent.

6. Arbitration Procedures:

• The Parties shall be entitled to reasonable discovery;
• Each Party shall have the right to present evidence and examine witnesses;
• The arbitrator may grant interim measures or injunctive relief as necessary;
• The proceedings shall remain confidential except as required by law.

7. Governing Law: The arbitrator shall apply the substantive law of the Republic of India, without regard to its conflicts of law provisions. Procedural rules will be governed by the Arbitration Rules.

8. Costs and Fees: Each Party shall bear its own attorney’s fees and costs associated with arbitration, unless the arbitrator determines otherwise. The Parties shall share the administrative costs of the arbitration, including arbitrator’s fees, equally unless the arbitrator awards otherwise based on equity or outcome.

9. Confidentiality: All information disclosed during the arbitration shall be considered confidential, including the final award. Neither Party may disclose such information to third parties unless:

• Required by law or legal process;
• Necessary to enforce the arbitration award;
• With the prior written consent of the other Party.

10. Final Award and Enforcement: The arbitrator’s award shall be in writing, provide a statement of reasons, and be final and binding on both Parties. The award may be enforced in any court of competent jurisdiction.

11. Exceptions to Arbitration: Notwithstanding the above, either Party may seek temporary or preliminary injunctive relief in a court of competent jurisdiction:

• To protect trade secrets or confidential information;
• To prevent misuse of intellectual property;
• To preserve the status quo during arbitration.